Crisis management

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Crisis management

Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. The study of crisis management originated with the large scale industrial and environmental disasters in the 1980s.

Three elements are common to most definitions of crisis:
 (a) a threat to the organization,
 (b) the element of surprise, and
 (c) a short decision time.

 "Crisis is a process of transformation where the old system can no longer be maintained." Therefore the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure or incident.

Crisis management consists of:

• Methods used to respond to both the reality and perception of crises.
• Establishing metrics to define what scenarios constitute a crisis and should consequently trigger the necessary response mechanisms.
• Communication that occurs within the response phase of emergency management scenarios.

Types of crisis
During the crisis management process, it is important to identify types of crises in that different crises necessitate the use of different crisis management strategies. Potential crises are enormous, but crises can be clustered.
These are the seven types of crises

• Natural disaster
• Technological crises
• Confrontation
• Malevolence
• Organizational Misdeeds
• Workplace Violence
• Rumours
• Terrorist attacks/man-made disasters

Crisis management is the art of making decisions to head off or mitigate the effects of such an event, often while the event itself is unfolding. This often means making decisions about your institution’s future while you are under stress and while you lack key pieces of information.

Regards,
amrita Kumari ( BBA, MBA)
Junior HR Executive
www.AeroSoftCorp.com
www.AeroSoft.in
www.AeroSoft.co.in
www.AeroSoftseo.com
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